Order Info

If you are interested in custom stained glass work, repair or restoration please call or write. I'd love to talk with you about your project.
 
For online store orders please see below. If you have any questions that aren't answered here, don't hesitate to call or write.

ORDERS

Items are shipped within 7 BUSINESS DAYS of receiving payment mostly through USPS. Of course, if you need your item sooner or prefer another method of shipping, send me a message before placing your order so we can work out any additional charges

SHIPPING

GIFT SHIPPING


I do my best to keep shipping costs down for my customers. Standard, Priority & First Class Mail does not come with insurance, however if you'd like to add it , just contact me before payment and I'll adjust your shipping cost. Purchasing the extra insurance will insure your package against loss or damage. I highly encourage purchasing insurance. All items are packaged to withstand shipping; this includes bubble wrap, shipping paper and/or tissue paper to protect your item. Unfortunately, there are occasions when things break or arrive damaged due to the carrier handling the package incorrectly.
 

I am happy to send items directly to recipients. Please include any gift details in the when ordering. Gift wrapping can be arranged for an additional cost.

RETURNS

If you're unhappy with your product, I will replace it. Please keep in mind that with handmade items small inconsistencies are inherently part of their charm. I will give every concern all due consideration, to keep every party as happy as possible. Refunds (minus postage) can be given if no other course can solve the concern, and the product is returned. Contact me with any questions.

© 2014 by Sugar Town Art Glass

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